Official RatuMacau Terms & Conditions – Complete Guide for Malaysian Members

1Acceptance of Terms and Conditions

Welcome to ratumacau. These terms and conditions ("Terms") constitute a legally binding agreement between you ("Member") and ratumacau ("Platform", "We"). By registering, accessing, or using any part of the ratumacau platform — including the website, mobile app, and all related services — you confirm that you have read, understood, and agree to be bound by all Terms set out herein.

If you disagree with any part of these Terms, please do not proceed with registration or use of the ratumacau platform. Continued use following any amendment to the Terms will be deemed acceptance of the updated terms.

2Member Eligibility

To register and use ratumacau's services, you must meet all of the following eligibility requirements at all times:

• At least 18 years old at the time of registration.
• Registering voluntarily for personal entertainment purposes only.
• Has never been declared bankrupt or placed under any court restrictions relating to financial activities.
• Has full legal capacity to enter into a binding agreement.
• Does not register on behalf of another individual or as a third-party agent.

3Registration & Account Management

Each member is only permitted to have one (1) account ratumacau at any one time. Owning multiple accounts — whether using the same or different information — constitutes a serious violation of these Terms.

• All information provided during registration must be accurate, complete, and kept up to date at all times.
• The name registered must match the name on a valid identification document (MyKad or passport).
• You are solely responsible for maintaining the confidentiality of your account password.
• Ratumacau will never ask for your password via email, WhatsApp, or any other communication channel.
• Any suspicious activity on your account must be reported to the ratumacau support team immediately.

Ratumacau reserves the right to reject any registration application without providing a reason.

4Deposits & Withdrawals

All financial transactions at ratumacau are processed through secure, approved payment methods. Accepted payment methods are as follows:

Withdrawal: The minimum withdrawal amount is RM20. Approved withdrawal requests are processed within 5–15 minutes for eWallets and 30 minutes to 2 hours for bank transfers. ratumacau reserves the right to request identity verification before processing withdrawals that exceed a certain limit.

• Funds may only be withdrawn to the same payment method used for the deposit, or to a bank account registered in the member's name.
• Attempts to transfer funds to a third-party account are prohibited and will result in an investigation.
• Ratumacau is not liable for any delays caused by payment service providers.

5Bonuses, Promotions & Rollover Requirements

Ratumacau offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. All bonuses are subject to the specific terms and conditions stated at the time each promotion is launched.

• Every bonus carries a rollover (turnover) requirement that must be met before a withdrawal is permitted.
• Rollover requirements are calculated based on the bonus amount received, multiplied by the specified rollover multiplier (e.g., a RM100 bonus with a 10x rollover = RM1,000 in required wagers).
• Only settled bets (won or lost) count towards rollover requirements. Cancelled or void bets are excluded.
• Each member may only use one bonus at a time unless stated otherwise.
• Ratumacau reserves the right to forfeit bonuses or void any winnings derived from bonuses where abuse or fraud is identified.

6General Betting Rules

Betting at ratumacau is subject to the following general rules across all categories — sports, Live Casino, Virtual Sports, and jackpot:

• All confirmed bets are considered final and cannot be cancelled by the member, except where the cash-out feature is used before the match begins.
• Ratumacau reserves the right to void bets in the event of a technical error, incorrectly displayed odds, or extraordinary circumstances that affect the outcome of a bet.
• For bets involving postponed or cancelled matches, the specific rules of the relevant sport will apply to determine the outcome.
• Accumulator bets containing one or more cancelled matches will be recalculated using odds of 1.00 for the affected match(es).
• Minimum and maximum bet limits vary by game type and category. Current limits can be viewed on the ratumacau betting interface.

For live in-play Sports Betting on ratumacau, odds can change rapidly in line with match developments. A bet is only confirmed once the ratumacau system acknowledges its receipt.

7Member Conduct & Prohibited Activities

As a ratumacau member, you agree not to engage in any of the following activities:

• Using automated software, bots, or any unauthorized method to manipulate the ratumacau betting system.
• Colluding with other members to manipulate game outcomes or engage in bonus abuse.
• Registering multiple accounts or using another person's account.
• Submitting false information, fraudulent documents, or misleading details during registration or identity verification.
• Launching any cyberattack, hacking attempt, or activity that disrupts the operation of the ratumacau platform.
• Using the ratumacau platform for money laundering or any other illegal activity.

8Account Suspension & Closure

Ratumacau reserves the right to suspend or close a member's account at any time for the following reasons:

• Breach of any provision of these Terms.
• Withdrawal requests where the member's identity cannot be verified.
• Suspicious activity indicating possible fraud or money laundering.
• Instructions from law enforcement bodies or relevant authorities.
• Failure by the member to submit the required verification documents within the specified timeframe.

Members may also request voluntary account closure at any time by contacting the ratumacau support team. Any valid account balance (after deduction of bonuses that have not met the rollover requirements) will be returned to the member within a reasonable timeframe.

9Responsible Limits

Ratumacau provides its online entertainment platform on an "as-is" basis. To the fullest extent permitted by law, ratumacau is not liable for:

• Any disruption, delay, or technical error on the platform caused by factors beyond our control.
• Financial losses resulting from betting decisions made by the member.
• Device damage or data loss occurring during the use of the ratumacau platform.
• Indirect, incidental, or consequential losses arising from the use of our platform.

Ratumacau's total liability to any member under any circumstances shall not exceed the member's net deposit amount over the preceding 12 months.

10Privacy Policy & Data Protection

Ratumacau is committed to protecting members' personal information. The collection, use, and storage of your personal data is carried out in accordance with ratumacau's Privacy Policy, which forms part of these Terms.

• Your personal information is used solely for account management, transaction processing, and compliance with legal requirements.
• Ratumacau does not sell or disclose members' personal information to third parties without consent, except as required by law.
• All data is securely stored using 256-bit SSL encryption.

For more information, please refer to our Privacy Policy ratumacau in full.

11Responsible Gaming

Ratumacau cares about the well-being of our members. We believe betting is a form of entertainment, and it should remain just that. The ratumacau platform provides the following features to help members stay in control:

• Daily / Weekly / Monthly Deposit Limit: Set a maximum deposit limit for your chosen time period.
• Betting Limit: Set a maximum amount that can be wagered per session.
• Self-Exclusion: Temporarily or permanently suspend your account.
• Session Time Limit: Set reminders and time limits for each gaming session.

If you or someone you know needs help with a gambling problem, please contact the ratumacau support team or a relevant counselling service. For more information, visit the Responsible Gaming ours.

12Amendments to Terms & Conditions

Ratumacau reserves the right to amend, update, or replace any part of these Terms at any time. Amendments take effect upon publication on the ratumacau website. We will make reasonable efforts to notify members of material changes via email or in-account notifications.

It is the member's responsibility to review these Terms periodically. Continued use of the ratumacau platform following any amendments constitutes acceptance of the updated terms. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

13Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or the operation of the ratumacau platform, our team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly on the ratumacau platform – via the chat icon at the bottom right corner of the screen.
• WhatsApp & Telegram: Your account number and ID are available after logging into your ratumacau account.
• Email: support@ratumacau.ws – Response time is typically within 2 hours during operating hours.

For formal complaints, please submit in writing via email, stating your account number and full details of your complaint. ratumacau is committed to resolving all complaints within 5 business days.

For more general enquiries, you may also refer to the FAQ which covers answers to the most frequently asked questions from ratumacau members.